Website and service information terms.

Draft for owner and legal review before public launch. Last updated: 15 July 2026.

1. Website information

This website provides general information about Prima Paw Wellness Centre services. Website content is not veterinary advice, a diagnosis, treatment advice, emergency advice or a substitute for consultation with a qualified veterinarian.

2. Service scope

Prima Paw Wellness Centre provides wellness, mobility, hydrotherapy, conditioning, Wellness Score™ and rehabilitation-support services for pets. Services are supportive in nature and do not replace veterinary diagnosis, treatment, medication advice, surgical advice or emergency care.

3. Veterinary care and emergencies

Owners remain responsible for seeking veterinary advice for illness, injury, pain, sudden decline, medication concerns, wound concerns, neurological signs, post-surgical complications or emergency symptoms. Prima Paw may request veterinary clearance or refer a pet back to a veterinarian where appropriate.

4. No outcome guarantee

Prima Paw does not guarantee any specific health, mobility, recovery, weight-loss, comfort, behaviour, quality-of-life or performance outcome. Results vary between pets and may be affected by age, condition, diagnosis, home management, owner compliance, veterinary treatment, attendance, tolerance and factors outside Prima Paw's control.

5. Risk and owner responsibility

While reasonable care is taken, animal wellness, hydrotherapy and mobility support can involve risk. Owners accept that pets may experience fatigue, soreness, stress, flare-ups, aggravation of existing conditions, new injury, further injury or unexpected response. Owners must provide complete and accurate information about their pet's health, behaviour, medications, restrictions and veterinary advice.

6. Limitation of liability

To the fullest extent permitted by law, Prima Paw is not responsible for indirect loss, consequential loss, loss of opportunity, veterinary costs, deterioration, further injury, failure to achieve desired outcomes or other loss arising from use of this website, reliance on website information, participation in services, owner non-disclosure or circumstances outside Prima Paw's reasonable control.

7. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law or other applicable law.

8. Bookings, prices and memberships

Prices, membership inclusions, founding member offers, appointment availability and opening details may change before launch or from time to time. Final terms will be confirmed before purchase or service commencement.

9. Website availability and third-party services

We aim to keep this website available and accurate, but we do not guarantee uninterrupted access, error-free content or compatibility with every device. The site may use third-party hosting, form, analytics, booking or communication services.

10. Intellectual property

Prima Paw Wellness Centre branding, website content, documents, images, service materials and Wellness Score™ materials are owned by or licensed to Prima Paw unless otherwise stated. They must not be copied, adapted or used without permission.

11. Changes to these terms

We may update these terms when our services, systems, pricing, legal requirements or business practices change.