How we handle personal information.

Draft for owner and legal review before public launch. Last updated: 15 July 2026.

1. Information we collect

We may collect personal information including your name, email address, phone number, suburb, enquiry details, pet information and veterinary clinic details where you choose to provide them.

2. How we collect information

Information may be collected through website forms, emails, phone calls, referral communications, waitlist registrations, client intake forms and appointment-related communications.

3. Why we collect information

We collect information to respond to enquiries, manage opening waitlist registrations, arrange appointments, communicate with clients or veterinary practices, provide service information and maintain appropriate business records.

4. Health and pet-related information

Where pet health, mobility, treatment history, medication, restrictions or veterinary referral information is provided, we use it only for service planning, safety, communication with relevant parties and record-keeping connected with Prima Paw services.

5. Disclosure

We may disclose relevant information to veterinary clinics, service providers, booking or website systems, professional advisers or regulators where reasonably required for service delivery, safety, legal compliance or business administration.

6. Website forms and Netlify

Website forms may be processed by Netlify or another website hosting/form provider. Information submitted through the website may be stored in that provider's systems and accessed by Prima Paw for enquiry management.

7. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No website transmission or storage system can be guaranteed completely secure.

8. Access and correction

You may contact us to request access to personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.

9. Complaints and contact

If you have a privacy concern, contact Prima Paw Wellness Centre using the details on the Contact page. We will review the concern and respond within a reasonable time.

10. Updates

This policy may be updated when our services, systems, legal requirements or information-handling practices change.